Shipping policy
Dispatch Time
The dispatch times for each of our products varies, and is written on each product page.
Please be aware that our business hours are Monday-Friday 10-5:30pm (unless stated otherwise). For orders placed before 5pm, the following day will be classed as the first working day. For orders placed after 5pm, the second day will be classed as the first working day.
For example, if you order:
- Before 5pm on Monday, Tuesday will be classed as the first working day
- After 5pm on Monday, Wednesday will be classed as the first working day
Please note that if you order multiple different products from our store, please refer to the item with the longest dispatch time for the recommended dispatch time. The time taken for your item to arrive after being dispatched depends on the postage option selected at checkout. Please be aware that dispatch time is only a guidance, and orders with a dispatch time of 1-3 days could be posted on the first, second or third working day.
Shipping Cost
For orders dispatched across the UK, via Royal Mail 48 Tracked, there is a flat rate postage and packaging cost of £3.99.
We currently do not have an option on the website for international postage. However, please contact us first if you require international postage to discuss this.
Shipping method
Once your parcel is dispatched (dispatch times vary for each product, and are stated on each products page) it will then be posted via Royal Mail 48 hour tracked service. All parcels are posted via tracked services with full cover to the value of your order. Please always check the tracking yourself before emailing. Please refrain from contacting to ask the whereabouts of your parcel once you have received your tracking number, as unfortunately, I can only see the same tracking details. If you need more info on your parcels whereabouts please use the tracking number provided, or contact Royal Mail directly for more information.
Delayed parcel
I will always dispatch your item within the dispatch times stated (unless contacted otherwise). However, unfortunately, I cannot control if Royal Mail experiences delays with their services/delivering your parcel. Please be assured that all parcels are posted via tracked services with full cover to the value of your order. In the event your parcel is delayed, please use the tracking number provided to check the whereabouts of your parcel/contact Royal Mail for further updates.
Please be mindful that during times were Royal Mail's services may be busier than usual (for example Christmas) there are more likely to be delays, and your parcel may take a little longer than usual to reach you. I kindly ask that you be patient during this time.
Lost parcel
It is very rare that parcels are lost by Royal Mail during postage, but the chance of this does increase during busier periods.
Please be assured that all parcels are posted via tracked services with full cover to the value of your order. This is to protect yourself as a buyer aswell as me as a seller. In the event your parcel does go missing, I can use the tracking number to try and claim back the compensation for the value of your order, in order to cover the cost of the supplies to remake your order. Please note, at the time of writing this Royal Mail require 14 working days before opening a lost parcel case. After this period I can open a case, which Royal Mail states can take up to 30 days. We know this is a while, but we kindly ask that you be patient throughout this process.
Should Royal Mail then deem the parcel as lost, I will recoup the value of your order, remake and repost it. If the case with Royal Mail isn't won (ie they track the parcel at your address), you will have to contact Royal Mail yourself to fight your case.
I understand some orders may be seasonal (ie. Christmas items), therefore if it has passed this season and you no longer require this item, you will be offered to change your item/a voucher for our store for the value of your previous order. No refunds will be given due to lost or delayed parcels.
Damaged parcel
If your parcel is damaged during transit please refuse the parcel at the point of delivery and do not accept it. Please make us aware if this happens. We will then receive the parcel back and assess the damages. If your parcel/items are deemed damaged, we will go through with the refund process above.
Alternatively, if you have accepted the parcel and then notice damages after, you must contact us within 24 hours only.
If for any reason you refuse delivery of your parcel, and it isn't damaged, you will be required to pay the full postage amount again for it to be reposted. No refunds will be given.
Collections
Customers are welcome to collect their order from my home address, currently based in Liverpool. However, this is subject to availability and if I have time to offer this. Customers must choose an available date and 30-minute time slot to collect their order. Please do not arrive early or late to your collection slot, as I will be operating equipment outside of your time slot which can not be left unattended.
Failure to collect (without 24 hours notice) will result in the full postage amount being charged, and your order being sent via postage instead. Customers who fail to collect their parcels within the agreed time slot will be refused further collections and will need to choose postage on future orders, as this takes time away from me being able to fulfil other customers orders and queries.
I am unable to leave any of my machinery unequipped due to safety risks. Therefore when you book a 30-minute collection slot, this blocks off 30 minutes in my day were I am unable to make orders for other customers. Please do not attend before/after your appointment no matter how early/late you are, as I will be back working and operating equipment which I will be unable to leave to attend collections. I am very strict about this as it is a safety risk.